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The Most Complete Cleaning and Restoration Specialist

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General Inquiries

Have a general question? Contact us online and you'll hear back promptly!

Baltimore:  410-675-8100

Washington, DC:  301-937-4004

Do I have to work with the restoration company my insurance company recommends?

Insurance companies are permitted to recommend preferred restoration vendors, however they can not require you to use a specific firm. You may choose any licensed contractor to perform services to your property, but it's a good idea to choose a contractor with experience specifically in property restoration.

I have damage to my property and have put in an insurance claim. Am I covered?

Your policy will spell out the specifics of your homeowners insurance coverage. Your assigned insurance adjuster is the only person that may read your policy and determine coverage.

I don’t want to file an insurance claim, is this ok?

We will work with you or your insurance company at your discretion. We offer competitive pricing on all of our restoration projects.

What is the IICRC?

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has served as the Industry Guardian for the cleaning, inspection and restoration service industries for more than 30 years. As a non-profit certification organization, the IICRC helps ensure that you have access to trusted and trained cleaning professionals by establishing and monitoring certification programs and standards for these industries.

To qualify for IICRC-Certified Firm status businesses must demonstrate proof of insurance, maintain a written customer complaint policy with documented follow-up and provide ongoing education and training leading to certification for all technicians. IICRC Certified Firms are also required to abide by the IICRC Code of Ethics. Services provided by IICRC–Certified professionals range from flooring inspection and cleaning to mold remediation, water mitigation and fire damage restoration.

Frequently Asked Questions