FAQ: Cleaning

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(Non-Emergency Maintenance)

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410-675-8100

How much do you charge?

We offer highly competitive pricing and frequently run specials. Contact us for a free estimate over the phone!

Do I have to move my furniture?

Our technicians will move light furniture such as end tables, coffee tables and chairs. These items will be placed back in their original locations on small blocks of foam. We can not move large furniture items such as beds, large sofas, entertainment centers or china cabinets. If you'd like the flooring beneath these items cleaned, they should be moved out prior to your appointment time. Before the appointment, it is also best that you move small knick-knack items from tables that you'd like moved. We also ask that you move any floor lamps, floor plants, and other small items from the rooms to be cleaned.

How long will it take my carpets to dry?

The average drying time for carpet is four to five hours, though we advise that the carpets be treated with care for 24 hours. Air circulation with ceiling fans can excellerate the drying process. Prematurely moving wood furniture onto seemingly-dry carpet can result in furniture stain bleeding onto the carpet, so we recommend not moving furniture back onto the carpet until after this 24 hour period. It is best to walk on the carpet with white socks to prevent stains from fabric dyes; though you should walk across the carpet as minimally as possible until it is completely dry. Too much traffic across wet carpet can cause stains to "wick" back to the surface.

Do you guarantee stain removal?

There are several factors that determine the permanency of a stain in carpet, upholstery or grout. These include, but are not limited to, the age of the textile, the condition of the textile, the type of stain, how long the stain has been set and previous cleaning attempts. While stain removal can't be guaranteed, our technicians are equipped with the best equipment and highly experienced in all types of stain removal techniques.

My stains disappeared, but why have some of them come back?

When a stain sets it can seep through the carpet fibers, sometimes as far down as into the padding. Especially in high traffic areas, soil and stains are worked deeper and deeper into the carpet with weight and pressure. As the carpet is cleaned, the fibers are thoroughly cleaned and rinsed, but soil/stains that are embedded deep within the carpet and backing may begin to rise back up the fibers as the carpet dries or after traffic across the problem area. This is called "wicking". Wicking can many times be minimized by drying the carpet more rapidly after the cleaning process and by reducing the amount of traffic across the areas until the carpet is 100% dry.

Frequently Asked Questions